Warranty and batch certificate: what you receive on delivery
Warranty terms depend on the chosen material. At receipt, compare the product and delivery documents with the confirmed specification before installation.
Technical basis: the Europrofill public catalogue and current production rules.
See answers about warranty and receipt- Stage
- Order and receive
- Topic
- Receipt
- Reading
- 2 min
- Updated
In detail
Warranty is not one number valid for every sheet. Duration and conditions depend on the material, thickness, finish and terms applicable to the order.
Request written terms in the confirmed quotation and issued certificate. The quotation records what you accepted; the order and delivery documents should preserve the same specification.
At receipt, compare the profile, colour, thickness and finish with the quotation and documents. Contact the team before installation if you find a mismatch.
The quality or thickness certificate links the product to the batch or coil used and to the declared thickness. Keep it with the invoice, delivery note and warranty certificate.
Warranty does not replace handling, installation, use and maintenance conditions. Mechanical damage or unauthorised work is treated separately from a manufacturing defect.
Photograph and describe any problem found at receipt. Do not continue installation over a mismatch that you intend to clarify later.
For questions, use the order number and quotation specification. They allow the team to identify the exact material and associated documents.
Documents to keep
| Document | What it connects | What to check |
|---|---|---|
| Confirmed quotation | Commercial decision | Profile, material, quantities, conditions |
| Delivery note / invoice | Delivered products | Order and quantities |
| Quality certificate | Product with batch or coil | Declared thickness |
| Warranty certificate | Applicable terms | Written duration and conditions |
Confirm before ordering
The guide explains the decision. The confirmed quotation fixes the facts for your project.
- Written terms for the chosen material
- Specification before installation
- Documents linked to the order number